Frequently Asked Questions

 

How it Works/General:

How does Optisell work?
Why should I use Optisell?
Do I need to sign up for an account on Optisell?
Is there any cost or obligation with using Optisell?
How do I know that Optisell is not a scam?
Do you accept other types of products?
Do you accept broken products?
I can’t find my product, what do I do?
I want to sell more than one item, what do I do?
How do I determine the condition of my item?
Do I need to include accessories when I mail my device?
Why did the offer amount come in lower than I expected?
What happens if an item you receive is stolen?
How is the offer calculated?
If Optisell checks out my item and the offer is lowered, what can I do if I disagree?
What happens if you disagree with the condition or model I select for my item?
What if I still have more questions?

Orders and Payments:

Can I sell multiple products in one transaction?
Can I cancel my order?
What payment options do I have?
How can I track the status of my order?
How long does it take to get paid?
How long is my offer valid?
Why haven’t I received any email notification about my order status?
Can I add more items to my order after I have submitted the order?
Can I change the form of payment?

Shipping/Packaging:

Do I pay for any shipping when I sell my item?
How do I know if my item qualifies for the Free Shipping Kit?
Do I have to use the Free Shipping Kit?
Where is my Free Shipping Kit?
Should I insure my item before I ship it?
How to Package Your Item
How do I ship my item?
Is my package insured against loss or damage?
What shipping methods does Optisell offer?
What is the best way to package my item?
Can I track my package while on its way to Optisell?
I received an email notification saying my payment was issued but I haven’t received it. What do I do?
The Free Shipping Kit box does not fit my item, can I use the label on a different box?
My shipping label has a weight on it, but my package is heavier than that, will it still work?